UK delivery is free and orders will be sent out via Royal Mail’s standard postal service. Higher value orders may be sent recorded delivery with a signature required on delivery.
Delivery is usually within 3 – 5 working days from dispatch, including Saturdays. Deliveries will not be made on Sundays or UK public/bank holidays*
We aim to send out all orders the same or following business day however please allow up to 3 days for dispatch. Royal Mail do not guarantee delivery within a particular time frame, but items are usually delivered within 3 – 5 working days following dispatch. As per Royal Mail guidelines, please allow 28 days before reporting items as undelivered.
*During extreme weather conditions and during sales periods, please allow extra time for your order to be delivered.
Northern Island/Channel Islands/Isle of Man/Isles of Scilly/Scottish Highlands & Islands Delivery
Please note “next day” delivery to these areas can take up to 48 hours from dispatch.
How to return
Simply pack the item(s) with your order confirmation or receipt, reason for return and telephone number. Send to
Zen Lifestyle – Returns
2-3 Teviot Place, Edinburgh
Edinburgh EH1 2QZ
We recommend that you request a ‘delivery confirmation receipt’ from the Post Office upon returning the products. Keep the ‘delivery confirmation receipt’ until you have received your refund. These receipts are your proof of return and act as your ‘insurance policy’ in that it guarantees you will receive a refund, even if the products are lost in the mail.
The estimated refund time is 10-15 business days from the day you return the goods.
If you have any questions please contact us on 0131 226 6777. We’re here to help.